1. HOW DO I USE IT? Use your Blue Jackets Season Pass just like you would a normal paper ticket. Present your Season Pass to the attendant when you arrive at Nationwide Arena and you will be scanned into the building as you have been accustomed to do with a paper ticket. 2. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS AND FAMILY? Your Blue Jackets Season Pass functions just like a normal paper ticket. The only difference is that it is valid for all of the Blue Jackets Pre- Season and Regular Season home games in your specific ticket package. If you would like to forward your tickets to someone else you can do so by logging on to your My Blue Jackets Account ticket management page at MyBlueJacketsAccount.com. The recipient will be able to print the electronic ticket at home or forward to a mobile device. View our video tutorials for instructions on how to forward and print your tickets. WATCH: VIDEO TUTORIALS 3. I USE MY TICKETS FOR CLIENTS AND EMPLOYEE INCENTIVES. HOW WILL I GIVE THEM MY TICKETS? Simply log on to your online account through MyBlueJacketsAccount.com and select the convenient ticket forwarding option. This is a secure way to deliver your tickets by emailing them to your client or employee without anyone leaving the office. View our video tutorials for complete instructions on how to forward tickets using My Blue Jackets Account. WATCH: VIDEO TUTORIALS 4. I SPLIT TICKETS WITH MY PARTNERS. HOW DOES IT WORK IF I ONLY HAVE ONE CARD FOR EACH SEAT? If you are a full season ticket holder or you have a partial season ticket plan in which you receive the same seat location(s) each game, you will be provided one (1) Season Pass per seat. If you have purchased a Flex Plan or Flex Pack you will receive one (1) Season Pass pre-loaded with all of your tickets for the season. It is the responsibility of the primary account holder to determine how the card(s) and/or ticket(s) are distributed among your group. Through My Blue Jackets Account you will be able to transfer your tickets to your share partner(s) for free. Once your share partner(s) accept(s) the tickets, they will be able to print the ticket(s) you forward to them. Or, if you prefer, you can print the tickets for the games assigned to your share partner(s) from the My Blue Jackets Account management tool by forwarding the appropriate tickets to your personal email address, printing them and then delivering them directly to your share partner(s). 5. I SPLIT TICKETS WITH MY PARTNERS. CAN I REQUEST ADDITIONAL SEASON PASS CARDS FOR THEM.
Yes, you may request additional Blue Jackets Season Passes for your Share Partners by providing us contact infromation for those accounts. Please keep in mind that if you elect to provide additional cards to your share partners, all of the games you purchased will be loaded on to all of the cards distributed. Therefore, it is critical that you clearly communicate with your partner who is using the tickets to each game.
6. WHAT IF I WANT TO SELL MY TICKETS FOR A PARTICULAR GAME? You can list your ticket(s) for sale through the NHL Ticket Exchange website. Simply log on to your account through MyBlueJacketsAccount.com and list your tickets for sale. View our video tutorials for complete instructions on how to sell your tickets using NHL Ticket Exchange. Also, please feel free to contact your personal Blue Jackets Representative at any time should you have any questions. WATCH: VIDEO TUTORIALS 7. CAN I FORWARD ALL OF MY TICKETS IF MY ACCOUNT IS NOT PAID IN FULL? Yes. Your entire ticket package is available online at My Blue Jackets Account. 8. IF I HAVE A QUESTION OR ISSUE ON A GAME DAY, WHO SHOULD I CALL? You may call your personal Blue Jackets Representative or the general Ticket Sales & Service line at 614-246-3350. You may also go to the Big Lots Box Office at Nationwide near the McConnell Street entrance when you arrive for the game and a member of the Blue Jackets Box Office staff will be happy to assist you. 9. IS THERE ANY WAY TO FORWARD MORE THAN ONE GAME AT A TIME? Yes. Due to enhancements on your My Blue Jackets Account you now have the ability to select multiple games to forward or print. After you have made your game and seat selection, the seats you want to forward or print will be placed in your action cart. You can then go back to manage another game and place those into the cart. After you have made all of your game selections you can continue to the cart and select the appropriate actions from there across all games and seats. 10. MY GUESTS AND I WILL BE ARRIVING AT NATIONWIDE ARENA SEPARATELY. CAN I FORWARD OR PRINT ONLY SOME OF MY TICKETS FOR A PARTICULAR GAME AND LEAVE THE REST ON MY BLUE JACKETS SEASON PASS? Yes. Simply check the box next to the seat(s) that you would like to forward or print and continue through the process on My Blue Jackets Account. All unchecked seats will remain on the Season Pass for the game you are managing. 11. WHAT IF I FORGET MY BLUE JACKETS SEASON PASS? You have two (2) options: