1. HOW DO I USE IT?
Use your Blue Jackets Season Pass just like you would a normal paper ticket. Present your Season Pass to the attendant when you arrive at Nationwide Arena and you will be scanned into the building as you have been accustomed to do with a paper ticket.
2. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS AND FAMILY?
Your Blue Jackets Season Pass functions just like a normal paper ticket. The only difference is that it is valid for all of the Blue Jackets Pre-Season and Regular Season home games in your specific ticket package. If you would like to forward your tickets to someone else you can do so by logging on to your My Blue Jackets Account ticket management page at MyBlueJacketsAccount.com. The recipient will be able to print the electronic ticket at home or forward to a mobile device. See page 8 for instructions on how to forward and print your tickets.
3. I USE MY TICKETS FOR CLIENTS AND EMPLOYEE INCENTIVES. HOW WILL I GIVE THEM MY TICKETS?
Simply log on to your online account through MyBlueJacketsAccount.com and select the convenient ticket forwarding option. This is a secure way to deliver your tickets by emailing them to your client or employee without anyone leaving the office. See page 9 of this booklet for complete instructions on how to forward tickets using My Blue Jackets Account.
4. I SPLIT TICKETS WITH MY PARTNERS. HOW DOES IT WORK IF I ONLY HAVE ONE CARD FOR EACH SEAT?
If you are a full season ticket holder or you have a partial season ticket plan in which you receive the same seat location(s) each game, you will be provided one (1) Season Pass per seat. If you have purchased a Flex Plan you will receive one (1) Season Pass pre-loaded with all of your tickets for the season. It is the responsibility of the primary account holder to determine how the ticket(s) are distributed among your group. Through My Blue Jackets Account you will be able to transfer your tickets to your share partner(s) for free. Once your share partner(s) accept(s) the tickets, they will be able to print the tickets, use mobile entry, or load the tickets forwarded to them to directly on to their Share Partner Season Pass card. If you prefer, you can print the tickets for the games assigned to your share partner(s) from the My Blue Jackets Account management tool and then deliver them directly to your share partner(s).
5. I SPLIT TICKETS WITH MY PARTNERS. CAN I REQUEST ADDITIONAL SEASON PASS CARDS FOR THEM?
Yes, you may request additional Blue Jackets Season Passes for your Share Partners by providing us contact information for those accounts. If you have requested Share Partner Season Pass cards, you will need to distribute those cards to your respective partners. To help avoid confusion with your shared games and to facilitate personal Fan Bucks accounts that are combined with Season Pass cards for Full and Half Season accounts, each share partner will receive one (1) Season Pass for all seats on the account that will work similar to our Flex Plan Season Pass cards regardless if you have a set plan with the same seat location or a flex plan.
6. WHAT IF I WANT TO SELL MY TICKETS FOR A PARTICULAR GAME?
You can list your ticket(s) for sale through the NHL Ticket Exchange website. Simply log on to your account through MyBlueJacketsAccount.com and list your tickets for sale. See page 10 of this booklet for complete instructions on how to sell your tickets using NHL Ticket Exchange. Also, please feel free to contact your personal Blue Jackets Representative at any time should you have any questions.
7. CAN I FORWARD ALL OF MY TICKETS IF MY ACCOUNT IS NOT PAID IN FULL?
Yes. Your entire ticket package is available online at My Blue Jackets Account..
8. IF I HAVE A QUESTION OR ISSUE ON A GAME DAY, WHO SHOULD I CALL?
You may call your personal Blue Jackets Representative or the general Ticket Sales & Service line at 614-246-3350 up until the time doors open (1 hour before the puck drops). After the doors have opened, you can go to windows 11 or 12 of the Big Lots Box Office at Nationwide Arena Box Office near the McConnell Street entrance when you arrive for the game or visit the *NEW* Season Ticket Holder Central located on the main concourse behind section 118 near the Labatt Blue Zone , and a member of the Blue Jackets staff will be happy to assist you.
9. IS THERE ANY WAY TO FORWARD MORE THAN ONE GAME AT A TIME?
Yes. Due to enhancements on your My Blue Jackets Account you now have the ability to select multiple games to forward or print. After you have made your game and seat selection, the seats you want to forward or print will be placed in your action cart. You can then go back to manage another game and place those into the cart. After you have made all of your game selections you can continue to the cart and select the appropriate actions from there across all games and seats.
10. MY GUESTS AND I WILL BE ARRIVING AT NATIONWIDE ARENA SEPARATELY. CAN I TRANSFER OR PRINT ONLY SOME OF MY TICKETS FOR A PARTICULAR GAME AND LEAVE THE REST ON MY BLUE JACKETS SEASON PASS?
Yes. Simply check the box next to the seat(s) that you would like to forward or print and continue through the process on My Blue Jackets Account. All unchecked seats will remain on the Season Pass for the game you are managing.
11. WHAT IF I FORGET MY BLUE JACKETS SEASON PASS?
You have three (3) options:
Access your My Blue Jackets Account from any computer or any mobile device via MyBlueJacketsAccount.com and print your tickets for that night’s game. It’s FREE!
Go to the Big Lots Box Office at Nationwide Arena located near the McConnell Street Entrance and speak with a Blue Jackets representative. You will need to provide a drivers license or other form of photo identification and verify security information. All full season ticket holders will receive two (2) complimentary ticket reprints and all partial plan holders will receive one (1) complimentary ticket reprint. Each additional request will require a $10 fee per order.
Mobile Entry. Manage your season tickets through the Columbus Blue Jackets App by clicking on “My Blue Jackets Account” through the app. View your ticket or add it to Passbook (iOS users) to see your barcode and present it to the Guest Services attendant to scan your mobile ticket for entry.
12. IN PREVIOUS SEASONS, YOU HAVE PROVIDED ME WITH THE OPPORTUNITY TO EXCHANGE TICKETS FOR FUTURE GAMES THAT I CANNOT ATTEND FOR TICKETS OF EQUAL VALUE FOR DESIGNATED DATES UP TO A CERTAIN NUMBER OF TIMES PER SEASON BASED ON THE TICKET PACKAGE I PURCHASED (I.E. FULL SEASON TICKETS, HALF SEASON PLAN, ETC.). WILL THAT PROGRAM BE AVAILABLE THIS YEAR AND IF SO, HOW DO WE TURN IN UNUSED TICKETS FOR FUTURE GAMES?
Yes, we will be offering our Ticket Trade Program again this season. If you are unable to attend a game, log into your My Blue Jackets Account, click “Buy CBJ Tickets and Plans” then click on “2015-16 Ticket Trade Program” in event listings. Buy the new seats you are trading into from that process. For full details, please go to Bluejackets.com/TicketTrade
13. I HAVE A FLEX PLAN AND I USE THE PAPER TICKETS AS A REMINDER AS TO WHICH GAMES I SELECTED FOR MY PLAN. WHAT WILL I USE NOW TO REMIND MYSELF WHAT GAMES I SELECTED?
You may go to MyBlueJacketsAccount.com
at anytime, access your account and you can see exactly what games are in your account.
14. WHAT HAPPENS IF MY CARD IS LOST OR STOLEN?
If your Blue Jackets Season Pass is lost or stolen please contact your personal Blue Jackets Representative immediately. The bar code and magnetic strip on the back of your card(s) will be disabled and no longer able to be scanned at the entrances to Nationwide Arena. We will provide you with the appropriate number of replacement cards. There will be a $20 fee for any Season Pass that needs to be replaced.
15. OVER THE YEARS, I HAVE COLLECTED THE TICKETS FOR OPENING NIGHT. DOES THIS MEAN I WILL NOT HAVE AN ACTUAL PAPER TICKET FOR THIS YEAR'S OPENING NIGHT GAME?
We recognize that some fans do collect the actual tickets for the home opener each year. Therefore, full and partial season ticket holders who have Opening Night in the ticket package they have purchased for the 2015-16 season, will receive a commemorative ticket for the Opening Night game. You will receive the commemorative ticket(s) in the same package containing your Blue Jackets Season Pass(es) for this year.
If you have Opening Night in your ticket package, you will receive one (1) commemorative ticket for each seat in your ticket plan (i.e. if you have 4 full season tickets you will receive 4 commemorative tickets for Opening Night). Please note that the Opening Night ticket(s) you will receive are commemorative ticket(s) only and are NOT your ticket(s) for the Opening Night game. You should use the Blue Jacket Season Pass(es) you receive to gain entry into Nationwide Arena on Opening Night.
Blue Jackets Season Pass
NHL Ticket Exchange
Ticket Trade Program
Guest Services and Arena Policies
Nationwide Arena Security Policy