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Frequently Asked Questions Regarding the NHL Work Stoppage

I purchased tickets for an individual game this season. What happens if the game I purchased tickets for is officially cancelled by the National Hockey League?

Please CLICK HERE to read our policy regarding individual game ticket purchases.

I purchased a ticket package for the upcoming season. What happens if games are officially cancelled by the National Hockey League this season?

We recognize that we have asked you to make a substantial financial commitment to the Columbus Blue Jackets and we want to treat you as fairly as possible. Please CLICK HERE to read our Work Stoppage Payment Policy for our full and partial season plan holders.

I am a premium seating customer (i.e. suite, loge box or terrace table). What happens to payments I have made in the event games are officially cancelled?

Your Blue Jackets Premium Seating representative will be contact to provide you with specific details on our Work Stoppage Payment Policy for our premium seating customers.

I purchased group tickets for a game this season. What happens if the game I purchased tickets for is officially cancelled?

Please CLICK HERE to read our policy regarding group ticket purchases

I purchased a ticket plan for the upcoming season. Should I still expect to receive my Blue Jackets Season Pass(es) in the mail?

We plan to send your Blue Jackets Season Pass(es) to you as soon as the work stoppage is over. As a reminder, the Blue Jackets Season Pass replaces traditional paper tickets. The card will serve as the only “ticket” needed for admission to all games within your season ticket package. The Blue Jackets Season Pass also offers a variety of features that enables you to conveniently share, forward or sell your tickets. CLICK HERE  to learn more about Blue Jackets Season Pass

How can I get a refund for tickets I purchased for the NHL All-Star Weekend?

For complete details on the 2013 NHL All-Star Game and NHL Skills Competition Refund Policy CLICK HERE.

I am on the monthly payment plan to pay for my season ticket package. Why can’t I wait to pay the remaining payments for my tickets until we know if there is going to be a season?

The Blue Jackets Work Stoppage Payment Plan is designed to keep your account current until games resume. The plan then refunds your money if the number of cancelled games exceeds the percentage of the season you paid for. If we reach the point where the percentage of the season cancelled exceeds the percentage of your payments, we will offer you the same options we have offered to customers who are already paid in full. CLICK HERE to review the complete Work Stoppage Payment Policy for full season and partial season plan holders.

What is the best way for ticket holders to stay informed?

We are committed to keeping our fans informed and will be sure to provide you with updates as events warrant. You should also feel free to call us anytime at 800-NHL-COLS, visit BlueJackets.com, “like us” on Facebook, follow us on Twitter and sign up for our official e-newsletter FlagBearer.


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